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How Public Relations Increases Business Growth For Neurosurgery

Key results

4x Practice Revenue

Improved Customer Service

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Summary

IGEA Brain & Spine enlisted help from Katava Marketing to expand its business geographically and increase its patient base. We collaborated on a holistic approach that went well beyond marketing. Since the end goal was to increase its patient base through multi-channel marketing, we also needed to ensure the call center was able to handle call volume in an efficient, positive manner.

Location
NJ + NY
Cooperation period
2015 - 2018
Industry
Client
IGEA Brain & Spine
Services used
SEM
Creative
Public Relations
Patient Experience

Notable Impacts:

4x Practice Revenue
With a comprehensive marketing strategy, Katava Marketing helped IGEA reach all new heights in patient volume. We increased brand awareness through local advertising & PR and nurtured leads through educational marketing campaigns. Together, we quadrupled their revenue within a 3 year time-span.
Improved Customer Service
Katava Marketing helped implement a central call center for IGEA across all their office locations to handle a higher call volume due to a larger investment in marketing. We also completed customer service training workshops to ensure a positive patient experience from the very first phone call.
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Challenges & Goals:

Reflecting on the Brand

Before any marketing began, we needed to ensure the IGEA Brain & Spine branding was aligned with their true mission and value to their patients. The brand needed to reflect the future vision of IGEA servicing more regions throughout New Jersey and New York City. Through market research, online presence analysis and various shareholder workshops, we were able to collaborate on a brand strategy that brought the future vision to present life. The updated brand position of IGEA has since helped them become nationally-recognized as innovators in the industry. 

Public Relations For Ambitious Goals

Once the brand position and end-goals were established, Katava Marketing moved on to the next key phase: increasing brand awareness. To become nationally-recognized IGEA understood they needed to think bigger than simple social media posts. Investing in a mix of traditional advertising, digital marketing and prominent PR placements was the only way to achieve the national recognition they were aiming for. 

Patient Educational Marketing

IGEA Brain & Spine never lost sight of what truly mattered: patient experience. To provide an impactful patient experience, you must start with patient education. Clearly communicating complexities of healthcare will make a positive difference in a patient’s emotions while going through their health journey. Communication with patients starts as early as the first click from Google or Facebook, so our goal was to educate right away. Each piece of marketing collateral we created nurtured a patient’s understanding of what they need and how IGEA is the best fit for the job.

About IGEA Brain & Spine

IGEA Brain and Spine is a nationally recognized neurosurgical practice. With offices throughout New Jersey and New York, they provide comprehensive neurosurgical and orthopedic care for residents of the Tri-State area.

Drive Business Growth With Katava Marketing

Whether you need website development, content creation or digital advertising, Katava has you covered. From one-time projects to full-scale marketing support, we tailor our services to fit your needs. If you’re looking for a helping hand or an extension of your team, we’re here to deliver results.

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