We developed a strategic 2-year marketing and business plan for growth. Step one was to put the basic building blocks for a scalable marketing infrastructure in place and to develop a new brand identity that better reflected what the practice wanted to achieve long-term. With the new brand identity in place, we developed a new website, social media presence, newsletter system, customer relationship management (CRM) system and marketing material.
Over the first year, we launched a variety of campaigns and ongoing marketing activities, including:
- Search engine optimization
- Paid online advertisement across a wide range of channels
- Increased usage of videos: patient testimonials, doctors bios, procedure and conditions videos
- Bi-monthly newsletter
- Public relations (PR) with prominent placements
- Reputation management
- Referral marketing
- Patient experience improvements and customer service training
Within the first year of ANA’s marketing and PR investment, the practice grew by 20%. ANA decided to expand geographically to two new locations in year 2. The new website averaged 100 new patient conversions per month.